Wearing a mask, the main source of problems in planes between staff and passengers

Hostesses and stewards must frequently show pedagogy to enforce sanitary measures even if overall incivility is decreasing

The mask must cover the mouth and nose during the entire trip.

60% of incivilities observed on board aircraft are due to a refusal to wear a mask” Air France recently calculated. At the beginning of July it was the Federal Aviation Administration (FAA), the government agency responsible for regulations and controls concerning civil aviation in the United States, which informed in a press release that since January 1 the organization had received “ approximately 3,271 reports of inappropriate passenger behavior, including 2,475 for refusal to wear a mask» or more than three out of four cases. However, this phenomenon does not translate into an increase in conflicts, as confirmed by an Air France spokesperson: “the number of incivilities is down on board aircraft compared to before the pandemic“.

He recalls that the staff is “trained to handle accidents“. If in extreme cases, the passenger can be excluded from the plane and handed over to the police or even banned from traveling on all the lines of the company, in the vast majority “the teams demonstrate pedagogy, explain the situation and it works“.

See also – “Revolted”, “annoyed”, “no choice”: reactions in the Pyrénées-Orientales to new health measures

Significant disparities

Same story on the side of the National Union of Commercial Flight Crew (SNPNC-FO), “on the whole we have fewer problems with passengers, but the question of the mask represents the majority of cases,» abounds its president Christelle Auster, «people are on the whole happy to be back on the trip and there is a feeling of being a little privileged“.

However, it points out that there are significant disparities. Passengers on long-haul flights are thus more likely to remove their masks at a certain time: “people make their meal last for hours so they don’t have to put it on their mouth and nose. In fact, they should have it between each bite, but we can’t push the surveillance that far.“There are also differences between the companies:” it is much more complicated at Ryanair for example. On the one hand the customers can be more difficult and on the other the management does not support its employees or littlepoints out Christelle Auster.

It’s exhausting»

More surprisingly, vaccination tends to accentuate the problem: “vaccinated people imagine that they no longer have to wear the mask“. However, completing your vaccination schedule does not in any way remove this health constraint inside the device, unlike in the cinema. “Result it must be constantly repeated, people understand but it is exhaustingshe breathes.

If some are reluctant to apply health measures, the vast majority of passengers support them. According to a survey by the International Air Transport Association (IATA), published on July 21, “83% of passengers strongly support wearing a mask on board and 86% a strict application of the rules related to the mask“.

After a catastrophic year in 2020, the aviation sector hopes for a resumption of its activity for the summer season. However, the return to normal will take time, probably several years. Questioned in mid-June, Augustin de Romanet, CEO of the Aéroports de Paris (ADP) group, estimated that the air sector could only hope to return to the activity of the year 2019 between 2024 and 2027.

See also – In Roissy-Charles-de-Gaulle, mobilization of ADP employees against a drop in salary

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